Careers

At Amnet, every employee is passionate about what they do; resulting in an experienced, committed service team that constantly strives to exceed expectations.

WHAT WE OFFER

We value our employees time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package, including paid time off, medical, dental, vision, 401k with match, short and long term disability, life insurance and future growth opportunities within the company.

Additionally, we will work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our process, decisions, planning and culture.

We are always looking for talented professionals to succeed and grow with us. We value innovative people who are looking for a challenge and are able to provide a creative an innovative approach.

Qualified candidates can respond by submitting their resume, cover letter, compensation history and requirements. Please make sure to indicate the position you are applying for.

TO APPLY

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No phone calls, please.

  • Systems Administrator

    The primary focus of a Systems Administrator within IT Operations is to support and administer internal and customer technology infrastructures and provide advanced technical support.  Systems Administrators ensure the operational capabilities of systems by accomplishing MACs (moves, adds, changes) to existing hardware and software, providing a path of escalation for complex or high risk IT requests, diagnosing issues, capacity planning, and working assigned projects. A strong sense of ownership and pride in the state of all amnet and customer infrastructures is expected. Maintaining the availability, capacity, and security of all interconnected systems is paramount.

     


    Key Responsibilities:

    • Support
      • Provide escalated technical support
      • Maintaining customer privacy by requesting access to any client resources
      • Proactively identify, research and resolve technical problems
      • Responsibility for monitoring and completing tickets in assigned queues
      • Provide after hours on-call support
      • Participate in after-hours maintenance
      • Keep IT management apprised of critical issues
      • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
    • Projects
      • Track and complete assigned IT projects
      • Complete tasks in a timely and quality fashion
      • Adhere to implementation, quality control,  and change control standards
      • Keep IT management apprised of risks to project success
    • Documentation
      • Develop quality documentation of technical processes and procedures
      • Document all ticket and project work
      • Ensure documentation is sufficient to yield reproducible results
      • Identify and close any gaps in the existing documentation of the infrastructure
      • Assist in policy, security, and compliance documentation efforts
    • Monitoring
      • Review and manage automated infrastructure monitoring systems
      • Review allocation of systems and storage to identify usage trends
      • Keep IT management apprised of system and storage capacity needs
    • Optimization
      • Capacity plan and provide visibility to IT management
      • Identify improvements to operational capabilities and performance
      • Recommend improvements to systems and to IT support process
      • Recommend implementation standards

    Education and Experience Required:
    • Minimum of an associate’s degree or equivalent experience or technical certifications
    • 4 or more years of proven systems administration experience with a focus on operational excellence and process automation
    • Experience with multiple technologies, processes and environments with a proven ability to execute against project plans
    • Subject matter competency with:
      • Microsoft servers (including Hyper-V), Active Directory, IIS, Group Policy, Powershell, Exchange (OWA, ActiveSync, Mobile Device Management)
      • VMware ESXi, vSphere
      • Citrix XenDesktop, XenApp, Netscalers and/or Microsoft Remote Desktop farms
      • Enterprise storage and BURA management
    • Subject matter competency in areas such as networking, storage, and information security
    • Familiarity and experience with industry standard administration tools and methodologies
    • Ability to troubleshoot and diagnose complex interconnected system issues
    • Ability to manage situations of catastrophic failure or of a high risk and critical nature
    • Ability to collaborate with team members and IT management
    • Demonstrated effective leadership and communication skills
    • Demonstrated strong analysis, problem resolution, judgment and decision-making skills
    • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
    • Ability to interact with vendors and third parties
    • Experience working in a team-oriented, collaborative environment
    • Demonstrated results orientation, initiative, attention to detail, and customer service orientation
    • Excellent written, verbal and presentation communication skills

    Education and Experience Preferred:
    • Experience working for a Managed Service Provider (MSP) or in a multi-client consulting environment
    • A working understanding of the ITIL model of IT Service Management
    • Subject matter competency with:
      • Veeam Backup and Replication
      • EMC storage
      • Cisco switches and routers
      • Fortinet firewalls
      • IP Phone platforms (Avaya, Allworx)
    • Working in a Service Desk environment with ConnectWise and LabTech
     
    More Info
  • Service Desk Analyst

    The primary focus of a Service Desk Analyst within IT Operations is to provide technical support through troubleshooting Incidents and Requests, leveraging the Service Management system and aligned with Service Desk objectives. This role directly impacts business objectives by increasing positive communication and client servicing internally and externally. Technical aptitude, strong collaboration, and the ability to follow procedures and processes is expected. Outstanding customer service and proactive communication are paramount.

     

    Key Responsibilities:

     

    • Support
      • Provide first-line technical support through Call Center, email, and in-person interactions
      • Maintaining customer privacy by requesting access to any client resources
      • Proactively identify, research and resolve technical problems
      • Responsibility for monitoring and completing tickets in assigned queues
      • Provide onsite customer service as needed
      • Provide after hours on-call support
      • Participate in after-hours maintenance
      • Keep IT management apprised of critical issues
      • Ability to work in a secure datacenter environment (including lifting up to 50 lbs.)
    • Projects
      • Track and complete assigned IT projects
      • Complete tasks in a timely and quality fashion
      • Adhere to implementation, quality control, and change control standards
      • Keep IT management apprised of risks to project success
    • Documentation
      • Develop quality documentation of technical processes and procedures
      • Document all ticket and project work
      • Ensure documentation is sufficient to yield reproducible results
      • Identify and recommend changes with existing documentation that impacts customer support
    • Monitoring
      • Review automated infrastructure monitoring systems and escalate appropriately
      • Keep IT management apprised of client system and storage capacity needs
    • Optimization
      • Identify improvements to operational capabilities and performance
      • Recommend improvements to systems and to IT support process

     

    Education and Experience Required:

    • Minimum of an associate’s degree or equivalent experience or technical certifications
    • 3 or more years of proven IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/ troubleshooting  skills
    • Experience with multiple technologies, industry standard tools, processes, and environments
    • Technical proficiency with hardware, software, network, telecom
    • Subject matter competency with Microsoft end user client systems and applications
    • Subject matter familiarity in areas such as Microsoft Active Directory, Citrix, Microsoft Exchange
    • Ability to manage situations of catastrophic failure or of a high risk and critical nature
    • Ability to collaborate with team members and IT management
    • Excellent customer service and communication skills
    • Demonstrated strong analysis, problem resolution, judgment and decision-making skills
    • Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
    • Ability to interact with vendors and third parties
    • Experience working in a team-oriented, collaborative environment
    • Demonstrated results orientation, initiative, attention to detail, and customer service orientation
    • Excellent written, verbal and presentation communication skills


    Education and Experience Preferred:

    • Experience working for a Managed Service Provider (MSP) or in a multi-client consulting environment
    • A working understanding of the ITIL model of IT Service Management
    • Subject matter familiarity with:
      • VMware and Hyper-V, Microsoft Exchange (OWA, ActiveSync, Mobile Device Management), IIS, Citrix XenDesktop and XenApp
      • Cisco switches and routers
      • Fortinet firewalls
      • PowerShell
      • IP Phone platforms (Avaya, Allworx)
    • Working in a Service Desk environment with ConnectWise and LabTech

     

    More Info
  • Sales/ Account Executive - Data Center & IT Managed Services

    We are currently seeking a Sales / Account Executive to build new client relationships, as well as, expand our very loyal existing client base. The Sales / Account Executive will be responsible for quota attainment as part of an integrated selling process working closely with design engineers and field project managers. The ideal candidate will have current contacts with enterprise clients, IT directors and IT consultants that they can leverage.


    Responsibilities include:

    • Identifying, cultivating and closing contracts for data center and IT infrastructure managed services for multi-site, medium-sized companies.
    • Determine the client needs and work closely with internal team members to prepare solutions and generate proposals
    • Present proposals to the client, follow-up, negotiate and close the sale, and ensure effective and efficient delivery of the solution
    • Generate up-sells to existing clients
    • Generate business through outbound calls to follow up on prospected leads, referrals and web inquiries
    • Client satisfaction follow up and ongoing management. Ensure satisfaction with existing products and services and keep apprised of new products and services.
    • Maintain database of prospective and existing clients tracking and progressing leads through the pipeline via our in-house CRM system.
    • Work with finance to forecast and report on future business revenue


    Qualifications:

    • Bachelor’s degree
    • 3+ years in consultative sales selling data center and IT infrastructure managed services
    • Experience selling VMware, Netapp, EMC, EqualLogic, Citrix, Shoretel, and/or Cisco products desired
    • Proficient with MS Office products
    • Demonstrated ability to prospect, develop and close deals
    • Professional appearance and positive attitude
    • Self-starter able to work independently and meet objectives without a high degree of supervision
    • Excellent interpersonal written and verbal communication skills with strong attention to customer service and satisfaction
    • Possess the capability and desire to work in a small office team environment
    More Info
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