Support

CONTACT INFORMATION

TELEPHONE: 203.355.2400 or 1.800.OK.AMNET (1.888.652.6638)
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.

Service is one of the three anchors of Amnet's Mission Statement. We believe providing timely, expert support is key to building strong customer relationships. Support requests are routed to the entire Amnet team, including support staff, engineers, technicians, sales and management. Our stated goal is to provide an unparalleled customer experience. Our support plans are designed to be flexible, ranging from business hours to 24/7/365.

  • Professional Service Resources

    A TEAM OF BUSINESS TECHNOLOGY EXPERTS

    A complementary group of professional service experts trained and certified to provide guidance, support, installation and maintenance across all of Amnet's product offerings.

    AS AN AMNET CLIENT, YOU WILL ENJOY ON-DEMAND ACCESS TO OUR ENTIRE TEAM OF EXPERTS.

     

    CTO

         myCTO      

          Access Amnet leadership for expert advice, our tenured and 
          experienced team will guide your business.

                  Some examples are

                 - Providing input, regarding your line of business software
                 - How the technology can best be integrated with your business front-end
                 - Perform a pre-merger analysis of technology impact or similar type of Sr. Level Consulting

     

     

     

    myPROJECT MANAGER

    Project Manager

    An Amnet Project Manager expert is assigned as your single point of contact, from anything from new service delivery to complex engineering engagements. This resource remains with you and your team from inception to completion.

    Some examples are:

    - Technology systems expenditure audits and performance analysis
    - Oversee new service implementations for IT, video conferencing and other technologies
    - Planning and management of updates, migrations and other consulting engagements

     

     

     

    support-IT-technician

          myTECHNICIANS

            Access our knowledgeable certified technicians available for a variety of technical tasks across just about
            any office technology

           Some examples are:

          - Staging and configuration of system installations and updates
          - Remote analysis and service response for system configurations
          - On-site installation, proactive maintenance and trouble shooting

     

      

     

     Engineer

    myENGINEERS

    Access certified engineers in cross disciplines including AV, Telecom, Network, Storage, Infrastructure, Systems and many other Specialty Applications. These engineers are responsible for any level of design, implementation, trouble shooting and maintenance.

    Some examples are:

    Build proof of concept sand box to test and validate new systems deployments/updates
    Performance analysis/documentations to assist in selecting most appropriate technology
    Design, build, deploy and document all cloud service offerings and other projects
    Ongoing proactive monitoring and maintenance of all your critical technology systems


     

     

    support-my-consultant
           myCONSULTANT

             Unsure of what business expert you need? Let our consultants guide you,
             some of the common subjects that are discussed are:

             Start-up and Relocation - Whether you are an established firm that is growing or
             relocating, Amnet can assist you with budgeting, design, implementation or relocation of
             your technology systems.



    Communication Guidance
    - Our team of experts is here to help guide you on making your business communication decision. We will even show you how seamless your phone, voicemail, fax, email and cellular phone can all integrate together.

    Network & System Design Services - Components such as email, backup, virtualization, remote access, and Internet connectivity are just a few of the services we offer.

    Procurement Services - Amnet is partnered with top industry providers, allowing us to offer you aggressive pricing and procurement of hardware, software and Internet. Private carrier line and other services are available to meet your needs.

    Technology Design and Consulting - Our comprehensive services include analysis, recommendations, budgeting, RFP development, design, engineering and oversight of implementation.

    Network Security and Performance - Amnet will review your network and address operating system patches, updates, password policies, employee exit procedures, secure remote access, Internet restrictions, content filtering and spy ware solutions.

     

  • Live Remote Assistance

    With this live remote-assistance tool, a member of our support team can securely view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

    Live-Support-Assistance1


    How It Works: 

    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu then click the “Click Here” button.


    Step 2:  You are prompted to download a plug-in.  Once downloaded, you will be asked to grant permission for the support representative to connect.

    Step 3:  Your support representative now can view your screen and share control of your mouse and keyboard to help resolve just about any issue.  You remain in full control of your computer at all times and can override control of your mouse and keyboard or end the screen-sharing session at any time. 

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