AMNET myCloudTM Office

Services

Combination of industry insight, years of experience and expertise

About Services

myCloud-Office-Builder-Step-3

 

 

myRetainer - A simple, cost-effective way to purchase professional services for your business

myMaintenance - Preventative maintenance plans designed to keep you running

myAlerts - Proactive monitoring and alerting tailored to your systems

Benefits of Amnet's Services

AMNET'S SERVICE PLANS

SIMPLE   *    FLEXIBLE   *   COST-EFFECTIVE

myRETAINER 

A SIMPLE COST-EFFECTIVE WAY TO PURCHASE PROFESSIONAL SERVICES FOR YOUR BUSINESS  

YOU WILL ENJOY ON-DEMAND ACCESS TO OUR ENTIRE TEAM OF PROFESSIONALS ON AN AS NEEDED BASIS. 

Overview of Benefits of myRetainer Plan:

  • Fixed dollar amount of labor at discounted rates based on volume commitments
  • Many different price options to meet any budget
  • Flexibility to pay for any professional resource against any qualified Amnet service
  • Rollover your time for as long as your maintain an active contract for services
  • Use for genereal support documentation, assessments, service setup, and migration

For the best overall value, build your myRetainer plan to enhance other qualified Amnet products. The retainer dollars can be used to pay for "labor only" portion of qualified projects or other initiatives. Check with your account manager for specific details.
 
Boook Service Hours
 
 
BOOK LABOR HOURS
 
The chart below represents snapshot of our benefits of booking labor hours through a myRetainer plan vs. an as-need basis plan. The simplified approach of this plan enables our clients to use labor at their discretion across ANY Amnet service, from proactive maintenance/support to special projects and service enhancements.
 
Features No Retainer Plan Retainer Plan with Pre-Paid FlexBlock  Retainer Plan Plus Proactive Monitoring 
Service Desk Response
As Avalable
Committed Response with SLA
Committed Response with SLA
Professional  Service Resources 
As Available
Prioritized 
Prioritized  
Discounted Labor Rates
N/A
Yes 
Yes 
Min Billable Hours - Remote
1 Hour
30 Minutes
30 Minutes
Min Billable Hours - On-Site
2 Hours
1 Hour
1 Hour 
Retainer Plan - Coterminous with your contract
N/A
Yes
Yes
Proactive Case Creation
N/A
N/A
Yes

 

myMAINTENANCE

PREVENTATIVE MAINTENANCE PLANS DESIGNED TO KEEP YOU RUNNING

Preventative Maintenance

Preventative plans are designed to include very specific maintenance tasks, which are pre-scheduled based on a recommended frequency. They often include maintenance inspections, important updates, functionality tests, etc. and are designed to maintain your system in a "ready" mode for trouble free operation.
 
Our solution architects will design comprehensive plans to maintain systems based on your business requirements. A preventative maintenance plan includes labor only with materials billed as consumed. These plans can be purchased as a stand alone product or combined with a myRetainer plan.
 
The Amnet myRetainer plan is unique in the industry and is designed to reward our clients for their volume commitment without all the complexities of where and how it can be used. For instance, combine the needs of your general support, preventative maintenance and special projects to buy a single cost-effective block of retainer time.

 

myALERTS

PROACTIVE MONITORING AND ALERTING TAILORED TO YOUR SYSTEMS

YOUR SYSTEMS WILL CALL FOR HELP SO YOU DON'T NEED TO
 
  • Amnet includes the monitoring of it's data center, UC9 and all components that power core systems 24x7x365.  This service is over and above core systems and focuses on client specific components and systems.
  • Proactive monitoring of your critical system components
  • Advanced scripting options to test functions in addition to components
  • Smart alert technology will route alerts to the best resource
  • Secure agents and agent-less probes provide efficient and reliable monitoring
  • Call home technology provides immediate notification of online device status 
 
A solutions architect will design the system to monitor and alert based on your needs and keep all resources intelligently informed vs. blasting many people typically with the standard plug and play monitoring systems out there. 

 

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